CITIZENS OF HUMANITY Olivia High Rise Slim Fit Jeans - Rosetta

DELIVERY OPTIONS AND PRICES

FREE UK 2-3 DAY DELIVERY - ROYAL MAIL 48 TRACKED & SIGNED FOR SERVICE

FREE UK delivery as standard on a 2-3 working day UK service (when ordered before 3pm Mon-Thurs excluding bank holidays).

This is a tracked and signed for service, in which the recipient or appointed person will need to be present to sign for the parcel.

This service includes shipping to Jersey & the Channel Islands (in order to have your VAT deducted please ensure you select Jersey not the United Kingdom)

You will receive an email or text message on the day of delivery.

NEXT DAY DELIVERY

BEFORE 6PM - ROYAL MAIL TRACKED & SIGNED - £6

BEFORE 1PM - ROYAL MAIL TRACKED & SIGNED - £10

Excludes Bank Holidays

Next Day service is available for orders placed Monday -Thursday if ordered before 3pm

This is a tracked and signed for service, in which the recipient or appointed person will need to be present to sign for the parcel.

You will receive an email or text message on the day of delivery.

If you order after 3pm on a Friday your order will be dispatched the next working (Monday) so you will receive your items on the Tuesday. If you wish to recieve your order on a Saturday you should select Saturday delivery before our cut off time of 3pm on Friday.

SATURDAY UK DELIVERY - ROYAL MAIL TRACKED & SIGNED - £12

A Saturday before 1pm delivery option is available for purchases made on Friday before 3pm. This is a tracked and signed for service, in which the recipient or appointed person will need to be present to sign for the parcel.

INTERNATIONAL DELIVERY - ROYAL MAIL

International deliveries will be sent out via Royal Mail and can take around 7-10 working days. This will be either a Tracked or Signed for service, in which you can contact us if you wish an update with your order. You will receive an email to confirm the dispatch of your order.

EUROPEAN DELIVERY - £10

WORLDWIDE DELIVERY - PLEASE SEE EXPRESS DELIVERY OPTION

INTERNATIONAL EXPRESS DELIVERY - DHL

International shipping made easy with our fast and convenient express delivery. 

International express deliveries will be sent out via DHL on a tracked service, with the following prices:

EUROPEAN DELIVERY - £18 - approx 1-2 working days expected transit time 

USA & CANADA DELIVERY - £20 - approx 2 working days expected transit time 

WORLDWIDE DELIVERY - £25 - approx 2-3 working days expected transit time 

ATTENTION FOR RUSSIAN DELIVERIES: We can only delivery to WORK addresses NOT RESIDENTIAL addresses. We will have to check the address with you once the order is placed to confirm this, if it is unclear. If contacted please respond back quickly so we do not delay the shipment of your order.

You will receive an confirmation email once the item is dispatched and you can check the tracking of your delivery using tracking number here: http://www.dhl.co.uk/en/express/tracking.html

OTHER DELIVERY INFORMATION

We are unable to re-direct orders once they have been placed with us.

Due to shipping laws we are unable to send Perfumes, Oils or Fragrances internationally.

CLICK AND COLLECT 

As a quick, easy and free way to collect your order, why not visit us in store, not only can you pick up your gorgeous purchase but you can meet the team and see if there is anything that take your fancy!

We are located: The Dressing Room, 6-8 High Street, St Albans AL3 4EL

1. You will receive a confimration order once your item has been packed and ready to collect

2. Then simply pop in store, giving your name and order number to a member of staff.

PACKAGING

All of our full priced items will be sent out to you via Royal Mail, our carrier of choice, in branded “The Dressing Room” packaging. Any items that are purchased in our sale will be dispatched in standard sale packaging. Footwear orders will be delivered in the original designers own packaging. Jewellery will be sent to you in the designers’ own packaging or in an organza bag. 

GENERAL INFORMATION

IT'S OK TO CHANGE YOUR MIND

Not everything is perfect, so if you’re not completely happy with your purchase, you have 14 working days from the date of receiving your order, to pop it back to us for an exchange or refund. 

We kindly ask that you make sure all items should be returned new, unused, and with all the dressing room and designer garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.All shoes should be tried on a carpeted surface before wear.

In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.

the-dressingroom.com is not responsible for returns costs.

We will refund the purchase price to you within 30 days of the cancellation notice.

CLICK HERE FOR ALL RETURN OPTIONS:

 https://www.the-dressingroom.com/returns

OTHER INFORMATION

Swimwear pieces are refundable as long as the hygiene sticker it still visible and not been removed. 

Underwear is non-returnable unless faulty.

Earrings are non-returnable unless faulty.

FAULTY GOODS

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.

LATE RETURNS

Goods returned outside of the above timeframes will not accepted and will be returned to the customer.