DELIVERY & PRICES

CLICK & COLLECT

As a quick, easy and free way to collect your order, why not visit us in-store, not only can you pick up your gorgeous purchase but you can meet the team and see if there is anything that takes your fancy!

We are located: The Dressing Room, 6-8 High Street, St Albans AL3 4EL

1. You will receive a confirmation email once your item has been packed and ready to collect
2. Then simply pop in store, giving your name and order number to a member of staff.

*Disclaimer DPD deliveries: If you inform DPD that you would like your parcel delivered to a neighbour or safe place, please note that this is then the customers responsibility 

ORDERS OVER £50: UK Mainland

STANDARD UK 1-2 DAY DELIVERY – DPD COURIER          £3.95

ORDERS £200 AND OVER                                                      FREE

Orders must be placed before 3pm Mon-Fri excluding bank holidays)

This is a tracked and signed for service, where you will receive email or text notification of the shipment progress.

This service excludes shipping to Northern Ireland, Republic of Ireland, Channel Islands and Scottish Highlands)

ORDERS OVER £50: Northern Ireland, Channel Islands & Scottish Highlands

STANDARD UK 2-3 DAY DELIVERY – ROYAL MAIL           £3.95

This is a tracked service, where you will receive email or text message on the day of delivery

Shipping to Jersey & the Channel Islands (in order to have your VAT deducted please ensure you select Jersey NOT the United Kingdom)

ORDERS UNDER £50: UK Mainland

STANDARD UK 2-3 DAY DELIVERY – ROYAL MAIL          £1.95

This is a tracked service, where you will receive email or text message on the day of delivery

This service includes shipping to Northern Ireland, Channel Islands and Scottish Highlands)

PRIORITY UK DELIVERY – DPD COURIER              £4.95

Next Day service is available for UK mainland order placed Monday – Thursday if ordered before 3pm

This is a tracked and signed for service, where you will receive email notification of the shipment progress.

This service excludes shipping to Northern Ireland, Republic of Ireland, Channel Islands and Scottish Highlands)

If you order after 3pm on a Friday your order will be dispatched on Saturday and will arrive with you on Monday. If you wish to receive your order on a Saturday, you should select Saturday or Sunday delivery before our cut off time of 3pm on Friday.

SATURDAY & SUNDAY UK DELIVERY – DPD COURIER            £8.95

Weekend service is available for UK mainland order placed Monday – Friday if ordered before 3pm

This is a tracked and signed for service, where you will receive email or text notification of the shipment progress.

This service excludes shipping to Northern Ireland, Republic of Ireland, Channel Islands and Scottish Highlands)

INTERNATIONAL EXPRESS DELIVERY - DHL

International shipping made easy with our fast and convenient express delivery. 

International express deliveries will be sent out via DHL on a tracked service, with the following prices:

EU customers are charged a zero rate of VAT.

Customers outside the UK will be required to pay their own local Taxes and Duties when your shipment arrives with you. We recommend that you contact your local import office to gain deatils of these charges. 

Please note you will have to agree at the checkout to pay any duties/taxes, if you do not tick the box to agree to this we will be unable to proceed with your order. Please note if any parcels are refused at customs, the customer is liable to any further costs for the return of this order which will be deducted from your refund amount. 

EUROPEAN DELIVERY (Ireland is included within this service) - £20 - approx 1-2 working days expected transit time 

USA & CANADA DELIVERY - £25 - approx 2 working days expected transit time 

WORLDWIDE DELIVERY - £30 - approx 2-3 working days expected transit time 

ATTENTION FOR RUSSIAN DELIVERIES: Unfortunately DHL Russia are unable to process orders to private individuals. The consignee of the shipment should be strictly a company officially registered in Russia (Russian legal entity). 

You will receive a confirmation email once the item is dispatched and you can check the tracking of your delivery using tracking number here:

https://www.dhl.co.uk/en/express/tracking.html

OTHER DELIVERY INFORMATION

EU customers are charged a zero rate of VAT.

We are unable to predict charges incurred in regardes to customs and duties, therefore we recommend contacting you local importing office.

We are unable to re-direct orders once they have been placed with us.

We are unable to post to a PO BOX address.

If your order is returned to sender due to multiple unsuccessful delivery attempts you will be liable to pay the return shipping charges.

Due to shipping laws we are unable to send Perfumes, Oils or Fragrances internationally.

PACKAGING

All of our full priced items will be sent out to you via Royal Mail or DHL, in a branded “The Dressing Room” packaging and secured in a black sealed bag.

If you have selectd gift wrap then your item will have the branded Dressing Room ribbon and/or gold wrapping paper along with the branded box/envelope (along with a hand written gift message if this option has been selected).

Any items that are purchased in our sale will be dispatched in standard sale packaging.

Footwear orders will be delivered in the original designers own packaging.

Jewellery will be sent to you in the designers’ own packaging or in an organza bag.