SORENA Koufonisi tote bag - Black and cream

DELIVERY OPTIONS AND PRICES

FREE STANDARD UK DELIVERY – VIA ROYAL MAIL (TRACKED & SIGNED 48 SERVICE)

Orders will take approx 2-3 days from when they are dispatched, you will receive a email once the item is dispatched.

*Delivery times can vary depending on your area and during peak trading periods (for example Christmas & sale)

Orders must be placed before 3pm Mon-Fri (excluding bank holidays)

This is a tracked and signed for service, where you will receive email or text notification of the shipment progress.

This service includes shipping to Northern Ireland, Channel Islands and Scottish Highlands

Shipping to Jersey & the Channel Islands (in order to have your VAT deducted please ensure you select Jersey NOT the United Kingdom)

FAST TRACK DELIVERY 1-2 WORKING DAYS - ROYAL MAIL (TRACKED 24)           £4.95

Fast Track service is available for UK mainland order placed Monday – Friday if ordered before 3pm

If you order after 3pm on a Friday your order will be dispatched on Saturday. If you wish to receive your order on a Saturday, you should select Saturday or Sunday delivery before our cut off time of 3pm on Friday.

PRIORITY UK DELIVERY – ROYAL MAIL (SPECIAL DELIVERY GUARANTEED BEFORE 6PM)           £6.95

Next Day service is available for UK mainland order placed Monday – Thursday if ordered before 3pm

These are a tracked and signed for service, where you will receive email notification of the shipment progress.

These services excludes shipping to Northern Ireland, Channel Islands and Scottish Highlands)

If you order after 3pm on a Friday your order will be dispatched on Saturday and will arrive with you on Monday. If you wish to receive your order on a Saturday, you should select Saturday or Sunday delivery before our cut off time of 3pm on Friday.

SATURDAY & SUNDAY UK DELIVERY – ROYAL MAIL           £8.95

Weekend service is available for UK mainland orders placed Monday – Saturday.

For Saturday delivery please order before 3pm on Friday.

For Sunday delivery please order before 11am on Saturday.

This is a tracked and signed for service, where you will receive email or text notification of the shipment progress.

This service excludes shipping to Northern Ireland, Channel Islands and Scottish Highlands)

CLICK AND COLLECT 

As a quick, easy and free way to collect your order, why not visit us in store, not only can you pick up your gorgeous purchase but you can meet the team and see if there is anything that take your fancy!

We are located: The Dressing Room, 6-8 High Street, St Albans AL3 4EL

1. You will receive a confimration order once your item has been packed and ready to collect

2. Then simply pop in store, giving your name and order number to a member of staff.

PACKAGING

All of our full priced items will be sent out to you via DPD or  Royal Mail, our carriers of choice, in branded “The Dressing Room” packaging. Any items that are purchased in our sale will be dispatched in standard sale packaging. Footwear orders will be delivered in the original designers own packaging. Jewellery will be sent to you in the designers’ own packaging or in an organza bag. 

GENERAL INFORMATION

IT'S OK TO CHANGE YOUR MIND

Not everything is perfect, so if you’re not completely happy with your purchase, you have 14 working days from the date of receiving your order, to pop it back to us for an exchange or refund. 

We kindly ask that you make sure all items should be returned new, unused, and with all the dressing room and designer garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.All shoes should be tried on a carpeted surface before wear.

In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.

EASY PAID FOR RETURNS using our DPD Service: There is  a £4 charge to return your items back to us and this will be deducted off your refund amount when your order arrives back with us. 

We will refund the purchase price to you within 30 days of the cancellation notice.

CLICK HERE FOR ALL RETURN OPTIONS:

 https://www.the-dressingroom.com/returns

OTHER INFORMATION

Swimwear pieces are refundable as long as the hygiene sticker it still visible and not been removed. 

Underwear is non-returnable unless faulty.

Earrings are non-returnable unless faulty.

FAULTY GOODS

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.

LATE RETURNS

Goods returned outside of the above timeframes will not accepted and will be returned to the customer.