Returns

IT'S OK TO CHANGE YOUR MIND

Not everything is perfect, so if you’re not completely happy with your purchase, you have 14 working days from the date of receiving your order, to pop it back to us for an exchange or refund. We love being able to offer free UK delivery, but returns are the responsibility of the customer, and we do recommend using a recorded delivery service to ensure items make their way back to us safely.


We kindly ask that you make sure all products are returned in their original condition, with their originally packaging and labels. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. All shoes should be tried on a carpeted surface before wear.

In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.

Swimwear pieces are refundable as long as the hygiene sticker it still visible and not been removed. Underwear is non-returnable unless faulty.

 

RETURNS ARE SIMPLE:

  • Ensure you are returning with in the 14 day time frame
  • Pop the unwanted items back into their packaging or suitable returns packaging
  • Complete the returns form included with your order, stating the items and reason for return. Alternatively, please state the details of anything you’d like to exchange.
  • Send it back to us at the following address (we recommend a recorded service)

The Dressing Room

6-8 High Street

St. Albans

AL3 4EL

  • We’re pretty speedy, so will typically turn around your refund/exchange within a few days. You’ll get an email to confirm once this has been processed.
  • All refunds are returned to the original payment method within 30 days. Refunds vary depending on your bank but typically take up to 5 working days to show in your account.
  • the-dressingroom.com is not responsible for returns costs.

 

FAULTY ITEMS

Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.

 

LATE RETURNS

Goods returned outside of the above timeframes will not accepted and will be returned to the customer.

 

 

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